Product Warranty

HQ Milton, LLC

One Year Service Warranty Terms And Conditions

One-Year Limited Service Warranty: The HQ Milton, LLC One-Year Service Warranty is limited to one full year from the date of invoice unless otherwise indicated. The limited warranty covers mechanical issues not related to negligence or any type of user-inflicted damage.

The warranty is non-transferable and is only valid for the original buyer.

This warranty does NOT cover: pocket watches, quartz movement watches, straps, jewelry, and accessories. The warranty does not cover damage caused by wearer abuse or misuse, such as, but not limited to, knicks, dents, dings, crushing, and scratching. The warranty does not cover cracked, scratched, or broken crystals, nor water damage. Alterations, repairs, and/or custom work done without the prior written consent from HQ Milton, LLC will render this warranty null and void. Additionally, any attempted repair, modification, or general tampering of the watch by technicians unauthorized by HQ Milton, LLC will render this warranty null and void. This warranty does not cover wholesale/dealer orders.

Warranty Repair Instructions: All warranty repairs must be performed at the HQ Milton, LLC headquarters in San Francisco, California, by our authorized technicians. Please contact us at 415-848-7464 to obtain written authorization and instructions before sending in your watch for warranty repair. Once authorization has been granted, the watch must be packed appropriately for shipment. Upon request, a HQ Milton will send a shipping label that will also provide insurance for the value of the watch, for which you will be charged.

We will not be responsible for any watches that are sent in to us for repair without prior notice. HQ Milton, LLC is not responsible for any watches lost in transit for warranty repair.

Other Information: HQ Milton, LLC is not an authorized retailer for any of the brands that we carry, including the Rolex Watch Company or its subsidiary, Rolex USA. HQ Milton, LLC is an independent watch dealer and is not sponsored by, associated with, or affiliated with Rolex, S.A. or any of its subsidiaries. HQ Milton, LLC only sells pre-owned Rolex watches and provides its own warranties on the watches it sells. The Rolex Watch Company ( or any of its subsidiaries are under no obligation to warranty-service watches sold by HQ Milton, LLC.