How can we help you?
How long have you been in business?
Scott has been in the high end jewelry business for over 30 years. He started focusing on vintage and modern luxury timepieces when he started HQ Milton in 2008.
Do you source specific watches for customers?
How do I book an appointment if I happen to be in town?
How often should I have my watch serviced?
How do I know this piece is authentic?
What is your purchase process?
You can purchase any watch listed for sale on our website or you can email us at email@example.com to assist you with your purchase. Once you've committed to a timepiece, we will wait for your payment to hit our account and then we'll ship it out to you that day. Note that we cannot ship on Fridays, so any payments for watches that are received after 2:30pm PST on Thursday or during the day on Friday will ship the following business day.
Selling A Watch
How do I sell my watch?
Please submit details and photos of your watch via this form. We need clear photos of the dial/case/bracelet and accessories. Please note any chips/nicks/scratches on the crystal and if the watch is running well. We will evaluate it as a team and we will email to let you know our offer. If you accept an offer we've made, we will have you send the watch to us. If you are in the USA, then we can send you a pre-paid and insured shipping label. If you are outside the USA, then you will need to ship/insure the package to us. Once we receive the watch we will give it an inspection to verify the authenticity, the stated condition, and that the watch is running well. Once that is complete, we will wire you the funds according to the instructions you provide.
How long does it take to get an offer on my watch?
First of all, thank you for considering HQ Milton. We are a small, family business so there are times that are busier than others. During the week, we try to get back to you within 24-36 hours, but it may take us a little longer when weekends or holidays are involved. We try to balance our love of watches with the love of our families, so our response time may reflect that.
What brands do you buy?
We are most interested in Rolex, Patek Philippe, and Audemars Piguet. We will also take a look at IWC, Jaeger Le Coutre, Tudor, Cartier, and Omega. If you have another brand, feel free to send it for our review and we can let you know if we are interested.
Do you do consignments?
Yes, we consider consigning pieces for customers. Higher priced luxury watches or pieces that might have a smaller customer base are examples of what we may consider for consigning.
Are your packages insured during shipping?
Yes, we use a third party insurance company to insure our packages.
What are my payment options?
Payment is by bank wire transfer and major credit cards. International payment is by wire only. Credit card payments will be charged a transaction fee. Banks and credit card processing take 1-5 business days to arrive into our account. The item will ship after the funds are received in our bank account. Credit card processing fees are non-refundable. We can only ship to the credit card's billing address.
Do you offer payment plans/financing?
We do not offer a payment plan at this time.
How do I know you have received my payment?
We will notify you via email that your payment has been received and when your watch is being processed to ship. Depending on the payment method, the funds take 1-5 days to arrive into our account as the processing companies have different processing times. If payment was made by credit card or 3rd party, we may contact you to verify your identity. Once your watch is ready for shipping, you will receive tracking information.
Where do you ship?
We ship anywhere in the United States and to most international locations. Some locations may require additional insurance. You can read more about our shipping policy here, or contact us to find out if we can ship to your country. The buyer is responsible for import/custom fees and/or taxes.
How do I receive my package?
You will need to sign for your package, so please ship it to a location you will be available to do so.
What company do you use to ship?
Our preferred vendor is FedEx. Domestically, we use FedEx Overnight Priority. For international orders it will ship via FedEx's highest international priority.
When will it ship?
Your watch will ship once the funds reach our bank account. Depending on your method of payment, it can take up to 5 business days after you complete your payment. If funds are received by 2:30PM (PST), your package will ship that afternoon (Monday - Thursday). You will receive a shipping confirmation and tracking number once your product is packed.
We do not ship on Fridays, so if received after 2:30PM (PST) on Thursday or Friday, the package will ship on the following Monday or next business day if there is a US bank holiday.
What if I'm not happy with my purchase?
We have a 3 business day return policy. Should you wish to return your watch within that time, we will refund the purchase price less shipping, insurance, and any transaction fees (i.e. credit card processing fees). If you are within the USA, we will send you a shipping label for returns. If you are outside of the USA, you will have to ship and provide insurance. Once we receive the piece, we will give it an inspection to make sure it is in the same condition as it was sent to you and then we will issue your refund via wire transfer. You will need to provide your wiring information.If a watch was sent to you with stickers or in an unworn condition, and the stickers were removed or there are marks on the watch, then there will be a price adjustment to reflect the value degradation. We do not process returns on Fridays, so your refund will be issued the following business day. You can read more about our policies here.