How can we help you?

Scott has been in the high end jewelry business for over 30 years. He started focusing on vintage and modern luxury timepieces when he started HQ Milton in 2008.    

You can purchase any watch listed for sale on our website or you can email us at info@hqmilton.com to assist you with your purchase. Once you've committed to a timepiece, we will wait for your payment to hit our account and then we'll ship it out to you that day. Note that we cannot ship on Fridays, so any payments for watches that are received after 2:30pm PST on Thursday or during the day on Friday will ship the following business day.

Please submit details and photos of your watch via this form. We need clear photos of the dial/case/bracelet and accessories. Please note any chips/nicks/scratches on the crystal and if the watch is running well. We will evaluate it as a team and we will email to let you know our offer.  If you accept an offer we've made, we will have you send the watch to us.  If you are in the USA, then we can send you a pre-paid and insured shipping label.  If you are outside the USA, then you will need to ship/insure the package to us. Once we receive the watch we will give it an inspection to verify the authenticity, the stated condition, and that the watch is running well. Once that is complete, we will wire you the funds according to the instructions you provide. 

First of all, thank you for considering HQ Milton. We are a small, family business so there are times that are busier than others. During the week, we try to get back to you within 24-36 hours, but it may take us a little longer when weekends or holidays are involved. We try to balance our love of watches with the love of our families, so our response time may reflect that. 

We are most interested in Rolex, Patek Philippe, and Audemars Piguet. We will also take a look at IWC, Jaeger Le Coutre, Tudor, Cartier, and Omega. If you have another brand, feel free to send it for our review and we can let you know if we are interested.  

No, we are a secondary market dealer. Our pieces have been previously owned but sometimes they come to us brand new and unworn.    

Our offers are based on the individual condition of the timepiece, the demand in the secondary market, and the management of our inventory.    

Yes, we consider consigning pieces for customers. Higher priced luxury watches or pieces that might have a smaller customer base are examples of what we may consider for consigning.

There is a $450 set up fee and our consignment fee is up to 15% of the total purchase price.

Yes, we consider watch trades.

Please complete our form and let us know which watch you are interested in trading towards. 

Yes, we use a third party insurance company to insure our packages.    

We can provide an appraisal for insurance purposes if it is requested at the time of purchase. If your purchase is over a year prior, the appraisal may be subject to a fee.  We do not provide appraisals for watches that are not from HQ Milton.

Payment is by bank wire transfer. International payment is by wire only. The item will ship after the funds are received in our bank account.

We do not offer a payment plan at this time.

We will notify you via email that your payment has been received and when your watch is being processed to ship. Depending on the payment method, the funds take 1-5 days to arrive into our account as the processing companies have different processing times. If payment was made by credit card or 3rd party, we may contact you to verify your identity. Once your watch is ready for shipping, you will receive tracking information.

We ship anywhere in the United States and to most international locations. Some locations may require additional insurance. You can read more about our shipping policy here, or contact us to find out if we can ship to your country. The buyer is responsible for import/custom fees and/or taxes. 

You will need to sign for your package, so please ship it to a location you will be available to do so. 

Our preferred vendor is FedEx. Domestically, we use FedEx Overnight Priority. For international orders it will ship via FedEx's highest international priority.

Your watch will ship once the funds reach our bank account. Depending on your method of payment, it can take up to 5 business days after you complete your payment. If funds are received by 2:30PM (PST), your package will ship that afternoon (Monday - Thursday). You will receive a shipping confirmation and tracking number once your product is packed. 

We do not ship on Fridays, so if received after 2:30PM (PST) on Thursday or Friday, the package will ship on the following Monday or next business day if there is a US bank holiday.  

You should have received a tracking number for your order. You can check where your package is from the vendor's website.  

We have a 3 business day return policy. Should you wish to return your watch within that time, we will refund the purchase price less shipping, insurance, and any transaction fees (i.e. credit card processing fees). If you are within the USA, we will send you a shipping label for returns. If you are outside of the USA, you will have to ship and provide insurance. Once we receive the piece, we will give it an inspection to make sure it is in the same condition as it was sent to you and then we will issue your refund via wire transfer. You will need to provide your wiring information.